Shipping policy
Mourning Paper Shipping Policy
At Mourning Paper, we understand the importance of timely and respectful delivery of ceremonial items. We are committed to ensuring your order arrives with care and according to your needs during this important time.
1. Processing Time
- Standard Orders: All in-stock items are processed within 1–5 business days.
- We do not process or ship orders on weekends or public holidays unless otherwise noted.
2. Shipping Methods & Delivery Times
- We offer a standard shipping option. Estimated delivery time is 3–7 business days.
- Availability: Nationwide
Note: Delivery times are estimates and may vary due to regional customs or peak periods (e.g. Qingming Festival).
3. Shipping Rates
- Shipping fees are calculated at checkout based on weight, destination, and selected method.
4. International Shipping
We currently do not offer international shipping.
5. Special Instructions
If your order is time-sensitive due to an upcoming ceremony, please indicate this in the “Order Notes” at checkout or contact us directly. We will do our best to prioritise and coordinate accordingly.
6. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 3 days of delivery at support@mourningpaper.com with photos and a description of the issue.
- We will work promptly to resolve the matter through replacement, credit, or refund as appropriate.
7. Contact Us
For any shipping-related inquiries, special delivery requests, or assistance with your order, please contact:
Email: contact@mourningpaper.com
Live Chat: Available Mon–Fri, 9 AM–6 PM
We are honoured to support you during this time and strive to deliver every item with the respect and care it deserves.